PATIENT GUIDE

Our Promise to You

We understand that illness is worrying for patients, caretaker and their families and it can affect family life, work and social life. With this in mind we promise we will work with you and your career to provide and plan the best possible care and treatment by:


  • Recognising your needs and being fair to all no matter your age, gender, race, ethnicity, religion and belief, disability, sexual orientation or social circumstances.
  • Listening to, and trying to understand, your hopes and fears, and those of your family and caretaker.
  • Sharing accurate, honest information with you about what we do know and what we don't know.
  • Making sure that information regarding your treatment is explained and discussed fully with you and encouraging you to ask questions if you are unsure about any aspects of your care.
  • Making sure that you are physically comfortable and free from pain, as far as is possible.
  • Helping you manage your illness or condition.
  • Providing information for you and your family about how to help with your recovery, especially when you return home.
  • Expecting you to treat our staff with the same consideration and respect we give to you.
  • Involving you as an equal partner at all times.

Outpatient Information

Arriving at the Hospital

Our staff or volunteers at hospital main reception areas will be able to direct you to your outpatient clinic.


Waiting

We will try our best to make sure that you are seen at your appointment time. However, staff may be delayed or called away because of emergencies elsewhere in the hospital.


Seeing the doctor or other healthcare professional

Remember to tell the person you are seeing if you are going to any other clinic or recieving any other treatment. The team caring for you is usually led by a consultant, a senior specialist doctor.

Inpatient Information

Arriving at the ward

When you arrive on the ward a nurse will welcome you and take you to your bed. The nurse will ask you for information, which will help us to make sure we understand your needs - we call this your care plan.


Money and valuables

Please leave valuables at home
We cannot be held responsible for any valuables you bring into hospital that are not handed in for safekeeping.


What else to bring with you

Storage space is limited, so please just bring the basics accessories.
Please do not carry your luggage to the Hospital.


Ensure Billing & Payments

Kindly ensure your billing details daily in billing section to avoid unnecessary delay in discharge process. Take prior information regarding tentative Payment details and days of stay from your treating doctor.


Leaving hospital

You may be discharged in the morning and asked to wait in the discharge lounge until you have your medicines and discharge letter and to allow you to make transport arrangements to take you home.


Visitors

Visitors are very welcome. Hospital Visiting timings are 5PM to 7PM.
Kindly collect visitor pass at the time of admission, as it is mandatory. If not, enquire for it on reception.


Feedback and suggestions - you said, we did

We welcome all forms of feedback about our staff and services. Your compliments and concern help us to make improvements on the services we provide.


Smoking and alcohol

Smoking is ban. Consuming alcohol or illegal drugs in hospital is forbidden.


Fire precautions :

In the event of a fire alert, an alarm will sound continuously in the fire zone and intermittently in nearby zones. Please follow instructions given by hospital staffs, which are regularly trained in fire and evacuation procedures.


Infection control

We are doing our best to reduce the spread of Hospital acquired infection and you can help us with this.
Infection can be spread from one person to another by hand contact, so washing your hands thoroughly is one of the best ways to prevent spread.
You can also help by:

  • Washing your hands.
  • Not visiting someone in hospital if you have a cold or are feeling unwell - especially
    if you have diarrhoea.
  • when visiting, don't sit on the patient's bed.
  • Never touch dressing, drips or other equipment around the bed.

Mobile phones

Mobile phones must be used with consideration for others and should be set to vibrate mode.


CCTV Cameras

You are inder the CCTV surveillance.